Jamie Kwanwhy hello 2023.
You’re going to be a start of new traditions, just so you know. It’s been a hell of a year (and I bucket 2020-2022 as part of that singular year, because y’know, pandemic, unrest, recession, etc. etc.) and you’re going to be the year of a lot of reset, reimagining, and recalibration. Here’s the why and how. To start, let’s…
a quick bio...
💁♂️ Jamie Kwan is a creative strategist and service designer working at the intersection of space, service, and digital experience design. Most recently, Jamie was a Lead Service Designer at Atlassian in 🇨🇦, designing white-glove customer experiences for complex enterprise products. Outside of work, Jamie is usually making sense of how people move through change. A recovering architect and creative-tech dabbling designer, Jamie blends research, participatory design, and strategic storytelling to turn messy human realities into direction teams can actually build from. The through-line is always the same: innovation starts with people, and the fastest route to meaningful progress is often a well-designed invitation to play, reflect, and try again. ✨ Through this work, Jamie is on a mission to bring the power of play, storytelling, and hero-centred experience design into how we envision the future. Selected clients include the Panama Canal Authority, CJ Group, Toronto International Film Festival (TIFF), AIRMILES, Canadian Tire Corporation, Cineplex Entertainment, and Canadian Imperial Bank of Commerce (CIBC).
want to chat more? ☕
Get in touch at hello@jamiemkwan.com